ASS.TEC GmbH
Eichendorffstraße 33
78054 Villingen-Schwenningen
Telefon: 07720 / 840-140
Telefax: 07720 / 840-139
consulting@asstec.com
Presentation
Surely you remember them, the service technicians who, armed with their bags and assignment pads, came into your home to repair your washing machine or television. If you were lucky they had replacement parts on them, otherwise they had to order them first and make another appointment. Or, they took the entire device with them. The customer received a handwritten order form on flimsy paper as proof. Many companies with mobile service still operate by this system. At other, more advanced companies, instead of assignment pads the service technicians use notebooks or PDAs in which customer data and fault reports from the service center are stored. The entering of possible replacement parts and repair times is then carried out on-site at the customer’s place. The invoicing data is then available at the company headquarters directly after the order has been completed. These companies are much more efficient with the planning and execution of their service orders and prove to their customers that not only are their products innovative, but the way they handle and carry out their business processes are as well. Mobile business solutions lend a competitive edge.
Potential weaknesses
The following points are named again and again by companies with mobile service who are not yet using mobile business solutions:
- Operational business not transparent
- No data base that would make it possible to evaluate the service business
- E.g.: have our flat rates been correctly calculated?
- High error rate
- Coordination problems
- Inexplicable material loss
- Organizational controls cannot be implemented, or only with difficulty
- Many solutions, partly self-developed and nonintegrated, for handling and carrying out mobile business processes lead to inefficient business processes and result in high costs.
- These solutions are not tied to the ERP system, or only partly so, which leads to increased effort for in-office staff, the human resource department, and other departments which are tied to the service.
- The already-existing ERP system doesn’t fulfill the demands of the service
- Long wait times between the completion of the order and invoicing
- Higher search effort since old information cannot be accessed, or only with difficulty.
- Handwritten service reports are illegible or have been filled out incorrectly, which leads to long clarification times and much effort.
- Filling shelves with folders and paper records takes up time and space
- With an increasing number of service technicians, simple questions such as “where are my technicians at the moment?” lead to very time-consuming tasks
With ASS_Mobile, you can turn these weaknesses into potential advantages.
Main focuses of our service offer are:
- Execution of process harmonization and definition of standards
- Creation of a neutral specification sheet and monitoring of requests for bids
- Process and SAP consultation in all relevant fields
- Complete implementation of ASS_Mobile Service with a scalable project method for large and international as well as smaller projects from one source
- Adaptation of ASS_Mobile Service to your specific requirements and wishes
- Complete SAP integration
- Integration of your heterogeneous system landscape over an integration HUB X4/PI for the unification of all interfaces in XML and centralized monitoring as well as WEB services
- Delivery of software and hardware
- Helpdesk for ASS_Mobile Service can be expanded to SAP helpdesk
- Out-tasking and outsourcing of your ASS_Mobile Service system operation, in addition to your SAP system operation
These issues are presented under:
mobile service solution ASS_Mobile Service
