ASS.TEC GmbH
Eichendorffstraße 33
78054 Villingen-Schwenningen
Telefon: 07720 / 840-140
Telefax: 07720 / 840-139
consulting@asstec.com
ASS_Mobile Service
Your mobile service solution with ERP integration
With ASS_Mobile Service, in cooperation with businesses utilizing mobile service, a highly innovative, practice-oriented and highly scalable mobile service management solution has been created on the most up-to-date IT architecture. It fulfills the following goals:
One times one is one!
- One mobile service management solution which can fulfill all the usual demands of a service organization
- Open architecture for the one-time connection of existing software systems (e.g. ERP systems)
- The complete SAP ERP integration is available once
- All relevant service data is collected only one time and is digitally and automatically conveyed to the following business processes
- One multilingual and web-based solution for all the service units of a business, nationally and internationally
- One databank for reporting
Major features of ASS_Mobile Service:
- Web-based mobile service management solution
- All service units can use one installation
- Can be used with MS Internet Explorer or Mozilla Firefox internet browsers
- Support from two mobile device platforms, also in mix (PDA or PC)
- Integration HUB for the integration of existing software systems (e.g. ERP systems) and customer products (preventative maintenance)
- Business warehouse for reporting
- Online and/or offline scenarios
- Supports a decentralized and/or centralized service organization model
Main functions of ASS_Mobile Service:
- Interactive and graphic planning table for dispatching
- Assignment management
- Material logistics
- Service contracts
- Sales promotions
- Time management and work center calendar
- Travel expenses
- Management reporting
- Skill management
- Error code management
- Equipment management
- Equipment / customer history
Support functions of ASS_Mobile Service:
In addition to the main functions, additional support functions are included in the delivery of ASS_Mobile Service:
- Fleet management / vehicle logs
- Text module management
- Property management
- Electronic signature of customer and service technician
- Connection of navigation software on PDA to ASS_Mobile Service
- Multiple technicians per assignment
- International and multilingual
- Feedback assistant
- Personnel requisition
- Electronic form and reporting systems
- Automatic monitoring of assignments
- Standing data management with and without ERP integration
- Role and profile based authorization management up to object level
- View management (system and user views)
- Localization and routing
SAP integration from ASS_Mobile Service:
On request, the complete SAP ERP integration is included in delivery:
- Service assignment and notification (bi-directional)
- Internal order
- Order completion confirmation
- Services
- Material use
- Error codes
- Invoice recipient
- Times absent
- Time management
- Expense accounts / travel management
- Ordering of material
- Material movement / stock transfer
- Material returns
- Document management
- Standing data
- Material
- Parts list
- Debtor and contact person
- Service contract
- Equipment
- Equipment / debtor history
- Failure catalogue and procedures
For further information -> Download PDF
